Question 1

What is TELN?

Accepted Answer

TELN is a prepaid connectivity platform. You add funds to one TELN wallet, then use that balance for global eSIM mobile data, virtual phone numbers and incoming SMS. Accounts are created with a 12-character passcode — no email or phone number is required.

Question 2

How does wallet-based internet work?

Accepted Answer

Your eSIM stays eligible for connectivity while your wallet holds enough available balance. Usage is charged against the wallet at your destination's per-MB rate. When the balance falls to the safety threshold, data is suspended so the balance cannot go negative.

Question 3

What happens when my balance is empty?

Accepted Answer

You receive low-balance and critical-balance notifications first. If the balance reaches the suspend threshold, data is suspended. Active phone numbers stay in place until their renewal date, and you keep access to your inbox and history.

Question 4

Can I recover a lost passcode?

Accepted Answer

No. TELN stores only a secure hash of your passcode, so nobody — including TELN support — can view or restore it. If you lose it, you can create a new account, but existing wallet funds and services cannot automatically be transferred.

Question 5

How do crypto payments work?

Accepted Answer

You choose a EUR wallet-credit amount, then choose a cryptocurrency and blockchain network. TELN shows a payment address, the exact crypto amount and a QR code. Your wallet is credited only after the payment reaches a verified final status.

Question 6

Do wallet funds expire?

Accepted Answer

Wallet credit does not expire while your account is active. Recurring services such as phone numbers continue to charge their monthly rental from the balance until you cancel them.

Question 7

Can every number receive verification codes?

Accepted Answer

No. Delivery depends on the sender and the destination country. Many services restrict codes to specific number types or block virtual numbers entirely, so TELN cannot guarantee that any specific platform will deliver to a TELN number.

Question 8

Does every country support phone numbers?

Accepted Answer

No. Number availability depends on local operators, provider inventory and regulation. Some countries require identity or address verification before a number can be activated, and some are unavailable entirely.

Question 9

How quickly are eSIM usage records updated?

Accepted Answer

Telecom usage records are near-real-time rather than instantaneous. Provider events can arrive with a delay, so TELN keeps a small usage reserve to protect your balance while records catch up.

Question 10

Can I use TELN on iOS and Android?

Accepted Answer

Yes, on eSIM-capable devices that are carrier-unlocked. You install the TELN eSIM by scanning the activation QR code or entering the activation details manually. A TELN mobile app is planned on top of the same platform API.

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