Help center
Guides for every part of TELN
Short, practical articles covering accounts, wallet funding, eSIM installation, numbers, SMS and security.
Getting started
Creating your TELN account
How the 12-character passcode works and how to store it safely.
Wallet
Adding funds with cryptocurrency
Choosing an asset and network, and what each payment status means.
eSIM
Installing your TELN eSIM
Step-by-step activation on iPhone and Android.
eSIM
Why data suspends and how it resumes
Understanding thresholds, reserves and automatic resumption.
Numbers
Phone numbers and incoming SMS
What TELN numbers can and cannot do today.
Numbers
Renewals, grace periods and cancellation
How monthly rentals are charged and what happens if they fail.
Security
Sessions, devices and passcode rotation
Reviewing activity and rotating your passcode.
Getting started
Demo mode explained
What is simulated while provider credentials are not configured.