Contact
How to reach TELN
Support is ticket-based and runs inside your signed-in session, which keeps every conversation tied to the right account without collecting your details.
Channels
Pick the right route
Account support
Open a ticket from your dashboard. Because accounts are anonymous, a ticket raised inside the signed-in session is the only way we can confirm which account you mean.
Open the dashboardHelp center
Most questions about funding, eSIM installation, suspensions and number renewals are answered in the guides.
Browse guidesAbuse reports
Report misuse of a TELN number or eSIM to abuse@teln.app. Include timestamps and the number involved so we can act quickly.
Legal requests
Send lawful requests to legal@teln.app. TELN holds no identity data, so responses are limited to the operational records described in the privacy policy.
What support cannot do
TELN support cannot recover a lost passcode, identify an account from a payment, or move wallet credit to a different account. There is no identity record to verify you against.